Warranty and complaints

At Viv Support, we do everything we can to ensure you are satisfied with your order. However, should anything not be right, we are happy to assist you.

Check your order upon receipt

We ask you to check your order upon receipt, and within 7 days at the latest. If the quality or quantity does not match what you ordered, please let us know as soon as possible.

Report a defect or complaint

Have you discovered a visible defect? ​​Please report this within 3 days of delivery, together with your proof of purchase. The defective product must be returned.

Is there a defect that only becomes visible later? If so, report it within 7 days of discovery, together with the proof of purchase.

We will respond to complaints within 14 days of receipt. In the event of a justified complaint, we will arrange for repair, replacement, or a (partial) refund.

If we cannot resolve this together, you can appeal to the dispute resolution procedure.

Returns

Not satisfied? You have a 14-day cooling-off period to return your order without giving a reason. The product must not have been opened or used and must be returned in the original packaging. The return costs are at your own expense.

You can send your return to: Monta, Returns Viv Support Weide 30 4206 CJ Gorinchem

Upon receipt of your return, we will refund the purchase amount within 14 days to the same account number you used for payment.

Contact

Do you have a question or would you like to file a complaint? Please contact us at klantenservice@vivsupport.nl . We will assist you as soon as possible.